Average Wait Time For Social Security Call 2025. Inflation continued to cool this year , resulting in a 2.5 percent cola for 2025 for people receiving social security payments, down from 3.2 percent in 2024. Customer services from the social security administration (ssa) could be subject to delays in 2025 if funding is agreed on by lawmakers before the end of the year.

Wait times for social security phone calls can vary from a couple of minutes to over an hour, depending on the time of day and day of the week. After over 2 hours on hold, at 6:40pm (20 minutes before their closing time) the recording came on to say “sorry, there are no agents available to help you, please try your call again later”.