Direct Express Card Not Working 2025. If you have responded to any communication asking you to provide any card or personal information, please inform direct express ® customer service immediately by calling the. I just recieved my new direct express card, and i need to activate it over the phone.

Direct express ® will never contact you by phone, email or text message to ask you for your card number, password, pin or security code. If your direct express card is not working and has been locked for whatever reason, here’s.